Training & Support

• Recent Topics

• Software Updates

  Software updates will be published here

• Booking Recommendations

  You can discuss all the booking related recommendations here.

• Welcome to Community

  The Community hub inside Zoho Desk lets you build a powerful community around your business, while still serving customers via other channels. Your customers can post 4 types of content within your community. These are Ideas, Questions, Problems and Discussions.

• Popular Articles

• Getting Started with Bookings & Sales on Zylu: A Step-by-Step Guide

  How to Get Started with Bookings & Walk-Ins in Zylu . This guide will walk you through managing bookings, walk-ins, adding new customers, selling services and products, and sending invoices through Zylu. By following these steps, you’ll streamline ...

• Billing Process (Walk-In Customer)

  A step-by-step guide to efficiently handle transactions for walk-in clients. In this tutorial, you'll discover how to bill walk-in customers using the Zylu salon management app. Whether it’s a first-time visitor or a regular client, we’ll walk you ...

• How to send a WhatsApp Campaign for Holiday Discount

  Step-by-Step Guide to Engaging Customers with Festive Offers WhatsApp Campaign In this tutorial, we'll walk you through the process of creating and sending a WhatsApp campaign to promote your holiday discounts. <br> Steps: Log into your Zylu ...

• How to Set Up a Cashback Loyalty Program

  Reward and Regain Customers with a Cashback Program in Zylu <br> Steps: Open the Zylu app and go to "Manage" in the main menu. Navigate to "Marketing" and select "Loyalty Program." Click on the "Cashback" tab. Press the plus button to create a ...

• Complete Business Verification

  Verifying Your WhatsApp Business Account To fully utilize the features of your WhatsApp Business account, it's essential to complete the business verification process. Follow these simple steps to get started: Initiate Business Verification: If you ...

• Recent Articles

• How to Set Up and Run Payroll for Your Staff

  This guide helps you create payroll schedules, review salary calculations, and complete staff payments while ensuring accuracy and consistency. Steps From the main menu, go to Payroll Manage Pay Schedule Click “+” → Enter name → Select pay frequency ...

• How to Update Employee Compensation

  Update and review employee compensation before running payroll to ensure accurate salary calculations. Steps Go to Manage Click Staff Management Select the staff member Click the three dots (⋮) → Edit Switch to Compensation tab Update: Salary amount ...

• Updating Your Domain A Record for Zylu Website

  To connect your custom domain to your Zylu website, please update your domain’s A record with the following IP address: IP Address: 137.184.250.27 📌 Steps to Update: Log in to your domain registrar or DNS provider. Go to DNS Management or DNS ...

• WhatsApp Error: Message Not Delivered to Maintain Healthy Ecosystem Engagement

  The message comes directly from WhatsApp (Meta) and is not an issue with Zylu. What does this mean? WhatsApp limits the delivery of marketing messages to prevent the platform from becoming overly spammy. Because of this: Marketing campaigns typically ...

• WhatsApp Onboarding Failure Due to Meta Account Restriction

  This section deals with how to handle Meta account restrictions that can block WhatsApp Business onboarding. It explains why Meta flags certain profiles, how these restrictions affect linked business assets, and the steps to successfully resolve the ...