How to Buy WhatsApp Credits in Zylu

How to Buy WhatsApp Credits in Zylu

WhatsApp credits are required to send automation messages and run WhatsApp campaigns in Zylu. If you run out of credits, no WhatsApp message can be delivered from the system.

This guide shows you how to buy WhatsApp credits directly from the Zylu Business app.

Where to Check WhatsApp Credits

  1. Open the Zylu Business app

  2. Go to Marketing from the left-hand menu

  3. Under the WhatsApp section, check your Remaining Credits

If the balance is low or zero, it is time to top up.

How to Buy WhatsApp Credits

  1. Go to Marketing > WhatsApp

  2. Click the Buy Credits button

  3. You will be taken to a payment screen

  4. Complete the payment process

  5. WhatsApp credits will be applied to your account instantly

You will now be able to send automated and campaign messages through WhatsApp.

What WhatsApp Credits Are Used For

Your purchased credits are used for:

• Automated WhatsApp messages
• Campaign messages sent via the WhatsApp module
• Notifications and reminders sent to customers via WhatsApp

These credits are consumed based on the number of messages and recipients.

Tips for Smooth Access

• Use the Zylu Web version for easier navigation and payment
• Ensure your account has active billing details to complete the purchase without issues

Frequently Asked Questions

What happens if I run out of WhatsApp credits
Automation and campaigns through WhatsApp will stop functioning until credits are added.

Do credits expire after a certain time
No. WhatsApp credits do not expire. You can use them anytime.

Can I buy credits from the mobile app
No. We recommend using the web app for smoother experience and direct payment links.

Are credits shared across all branches
No. Credits are branch specific. Each branch will need to purchase its own credits.

Is GST included in the credit price
Yes. Tax is included as per applicable billing rules in your region.


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