WhatsApp Error: Message Not Delivered to Maintain Healthy Ecosystem Engagement
What does this mean?
WhatsApp limits the delivery of marketing messages to prevent the platform from becoming overly spammy. Because of this:
Marketing campaigns typically have a 40%–60% delivery rate
Not all opted-in numbers will receive promotional messages
Message delivery is controlled by WhatsApp’s internal quality and engagement rules
Why are some messages not delivered?
WhatsApp decides whether a marketing message should be delivered based on multiple factors, including:
Whether the customer has previously engaged with your WhatsApp number
Past message opens, replies, or interactions
Overall user behavior and engagement signals
Customers who have interacted with your WhatsApp number earlier are far more likely to receive marketing messages.
What can I do to improve delivery?
To help improve reach:
Zylu provides a “Resend Failed Messages” option
Resending often improves delivery to users who become eligible later
Encouraging customers to reply or engage increases future delivery rates
Will I be charged for undelivered messages?
No.
Meta does not charge for messages that are not delivered
You are billed only for successfully delivered messages
Failed or blocked messages do not incur any cost
Does this affect transactional messages?
No.
Transactional messages like booking confirmations, invoices, OTPs, and reminders
These messages are not restricted in the same way
They usually have near-100% delivery
Why does WhatsApp do this?
This is WhatsApp’s way of:
Protecting users from spam
Maintaining a healthy messaging ecosystem
Ensuring businesses that send relevant and engaging content get better reach
Summary
This is a WhatsApp (Meta) policy, not a Zylu error
Marketing message delivery is intentionally limited
Engagement improves delivery
Transactional messages are unaffected
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