What All Can We Do After Purchasing WhatsApp Integration

What All Can We Do After Purchasing WhatsApp Integration

Once you've activated WhatsApp integration in Zylu, you unlock a range of powerful features to improve communication, automate customer engagement, and run targeted marketing campaigns.

1. Send Billing Messages Instantly

You can send the customer a billing message with their invoice in just one click.

How to send the invoice via WhatsApp:

  1. Go to the Completed Invoice

  2. Click on Share

  3. Select WhatsApp from API

This helps customers receive instant confirmation and builds trust with professional communication.

2. Set Up Service Reminders and Automations

Zylu allows you to automate follow-up messages and reminders to reduce no-shows and encourage repeat visits.

Learn how to set it up:
Strategies to Maintain Loyal Customers

3. Run Bulk WhatsApp Marketing Campaigns

Promote offers, discounts, or new services by sending bulk WhatsApp messages to your customers.

Step-by-step process:

Step 1: Create Your WhatsApp Template
Templates must be approved before use.
How to Add a WhatsApp Template
Best Practices for Writing WhatsApp Message Templates

Step 2: Check Your Message Limit
Go to Manage > WhatsApp Configuration > Message Limit
Ensure you're within your daily message quota.

Step 3: Filter the Right Audience
Start with specific segments such as high-spending customers or those due for a visit.
Understanding Customers for Effective Marketing

Step 4: Test Before Sending Bulk
Send the campaign to 5 internal contacts (staff or manager) to check delivery and formatting.

Step 5: Launch Your Campaign
Follow this guide to start a full campaign:
How to Send a WhatsApp Campaign for Holiday Discount

4. Track Conversations and Reply to Customers

All WhatsApp conversations are stored inside Zylu. You can manage responses and maintain engagement easily.

Step 1: Open the WhatsApp Chatbox

  • All messages are available here

  • Unread messages appear in the Unread section

Step 2: Reply to Customers

  • Click on the customer’s name

  • Use the message window to type and reply

  • Note: The chat window stays open for 24 hours after the customer replies

FAQ's

1. Can I use the same number that’s already linked with the Zylu app to set up a WhatsApp Business app?

  1. If you use the same number that’s already linked with the Zylu app to set up the WhatsApp Business app, it will be delinked from the current Zylu integration.
  2. Once a number is integrated with WhatsApp through the API, it cannot be used in the regular WhatsApp or WhatsApp Business app simultaneously.

2. How Long Does It Take to Approve a WhatsApp Template?

  1. Usually, WhatsApp template approval takes a few minutes to a few hours.In most cases, templates are reviewed and approved within 24 hours by Meta (WhatsApp).
  2. Note: If the content violates WhatsApp’s policy (e.g., promotional, misleading, or spammy text), the approval may be delayed or rejected.

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